TRAVELLERS CHARTER
The Travellers Charter sets out clearly and simply the responsibilities which we have to you and which in turn you have to us when a contract is made between us. Your contract is with Bowen Travel Ltd trading as Jeffs Coach Holidays who are members of both the Association Of British Travel Agents (ABTA) and The Confederation Of Passenger Transport (CPT) and subscribe to the Code of Conduct of both associations. 

PARTIES TO THE CONTRACT
In this charter the Company shall mean Jeffs Coach Holidays and the Passenger shall mean the persons being carried by Jeffs Coach Holidays or persons for whom the Company makes any travel arrangements. 

OUR COMMITMENT TO YOU 

FINANCIAL SECURITY
The Company is a member of ABTA and fully bonded with the Confederation of Passenger Transport UK Bonded Coach Holiday Scheme.  You can therefore be totally confident that in the unlikely event of our becoming insolvent there is a fund of money to repay you or repatriate you. 

WE RESERVE YOUR HOLIDAY
The completion and signing of the Booking Form and the payment of the deposit requested will indicate that an agreement to buy the holiday specified on that booking form has been requested.  The Company will assume that the person signing the Booking Form has the authority to act on behalf of all the persons included on the Booking Form.  Any person attempting to reserve a holiday should be aware of the binding nature of the contract conditions and should have read and understood them before signing the Booking Form. 

WE CONFIRM YOUR BOOKING
The Company’s acceptance of the booking shall be indicated by the issue of a Booking Confirmation normally within 14 days of the receipt by us of the Booking Form. This confirmation which contains all the relevant details of the holiday reserved will be sent either directly to the address of the first named passenger on the Booking Form or the passengers’ Booking Agent.  It is the passengers’ responsibility to ensure that the details included on the Booking Confirmation meet with their requirements in every respect and to notify the Company immediately if that is not the case.  By the issue of its Booking Confirmation the Company confirms its intention, subject to there being sufficient numbers of bookings for an economical operation, to provide you with the holiday as booked in accordance with the itinerary published in the brochure.

TRAVEL INSURANCE
We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. You do not need to take out our travel insurance but you should have insurance, which is at least as good or better than the insurance cover we offer. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. 

SPECIAL NEEDS
The holidays on this website and in our brochures have been carefully planned to include as much of interest as possible. Inevitably some of the holidays may include lengthy periods of travel and some walking on sightseeing excursions. Additionally many of the hotels will have steps to navigate and many may not possess lifts. Unfortunately many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffer other disabilities. Therefore whether you are planning a holiday overseas or in the UK please notify us before you book, if you or any member of your party has special needs or suffers any disability. We are keen to plan arrangements for your holiday so that your special needs and requests can be accommodated as far as possible. If you will need assistance or special facilities in the hotel or may have difficulties in taking part in excursions or boarding and travelling on the coach, or other means of transport, you must let us know in advance, because not all of the holidays in this brochure may be suitable for you. We want you to enjoy your holiday and we will try to help you select an appropriate trip. If you need advice or further information, please contact us here at Jeffs Travel.  

SPECIAL REQUESTS
If you have any special requests, which are not included in the holiday price i.e. low floor or special diets etc., you MUST include this request on the Booking Form and ensure that it is noted on the Booking Confirmation when received. Your request will be passed on to the hotel(s) concerned, however we cannot guarantee that they will be able to comply. The Company will not therefore accept any booking which is conditional upon a special request being satisfied.  Requests made direct to hotels will not be considered. 

PRICE PROMISE
The Company guarantees that once you have received our booking confirmation the price of your holiday will not be increased to cover currency fluctuations. We do however reserve the right to vary brochure prices either upward or downward for that reason at any time prior to the issue of that document. Clients will be advised of any price differential at the time of booking. The price of a confirmed booking is subject to fluctuation either upward or downward only in respect of variations in transportation costs, including the cost of fuel, dues and taxes, or charges in respect of services such as landing taxes, embarkation and disembarkation fees at ports or airports. Even then the Company will absorb an amount equivalent up to 2% of the holiday price excluding insurance premiums and amendment charges. Should the value of any surcharge exceed 10% of the original holiday price  you will be entitled to a) cancel the holiday and have refunded to you the full monies paid in respect of the holiday excluding amendment fees, b) to take a substitute holiday of equivalent or superior quality if we are able to offer you one, c) to take a substitute holiday of lower quality if we are able to offer you one and to recover from us the difference in price between the substitute and original holidays, or d) to accept the price change.  Should you decide to cancel for this reason you must exercise your right to do so within 14 days of your being notified of the value of the surcharge. No surcharges will be imposed for any reason within 30 days of the departure date of the holiday. Holiday prices have been calculated on exchange rates prevailing on Monday 22 January 2007, i.e. Euro: 1.44 

EMERGENCY TELEPHONE NUMBER-07810 154003
The Company maintains this emergency telephone line which is usually manned 24 hours per day. This number should be used to report any problem before or during the holiday. This facility could be particularly helpful to passengers who experience a problem on the day of departure. Please make a note of this number and keep it safe, it could prevent unnecessary worry and hassle. 

IF WE CHANGE YOUR HOLIDAY
The arrangements for your holiday are usually made many months in advance and changes are sometimes unavoidable. Most of these changes are likely to be minor and we and our representatives will endeavour to keep you informed. However, where before departure we have to alter significantly an essential term in this contract such as price, (if price changes are allowed in the contract), resort, quality of main hotel (not including overnight hotels on touring holidays), or tour itinerary changes involving a destination being eliminated, we will notify you of the change as soon as possible. In such circumstances you will be given the following options.

a) to accept the changes to the contract

b) to take a substitute holiday of equivalent or superior quality if we are able to offer you one

c) to take a substitute holiday of lower quality if we are able to offer you one and to recover from us the price difference between the substitute and original holidays

d) to have repaid to you as soon as possible all the monies paid by you under the contract

Whichever option you choose you will also be entitled to compensation on the following scale:

Claims for additional compensation to cover specific losses incurred as a result of the enforced change will only be considered where such losses were foreseeable by both parties when the contract was formed.

Compensation will not be payable if we are forced to in any way change your holiday due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. 

IF WE CANCEL YOUR HOLIDAY
It is necessary in order to operate any holiday that a certain level of passenger numbers are achieved. If this number is not achieved before the balance due date the holiday may be cancelled and an alternative holiday offered at a discounted price. You will then have the choice of accepting this alternative or receiving a refund of all monies paid in respect of your booking.  The Company guarantees that under no circumstances will the cost (including the discount) of any specific alternative holiday offered exceed that of the original holiday even though the alternative offered may be of superior quality.  The Company undertakes not to cancel any holiday after the balance due date except (i) where you have not paid the full amount due, or (ii) as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. 

YOUR COMMITMENT TO US

SIGNING THE BOOKING FORM AND PAYING A DEPOSIT
By completing and signing a Booking Form and paying the appropriate deposit you are binding all persons included on that form to the terms of this Travellers Charter. All monies paid by you to a Travel Agent are held by him on your behalf until such time as we issue our Booking Confirmation, thereafter the Travel Agent holds the money on our behalf. 

PAYING THE BALANCE OF THE HOLIDAY
The balance of the fare must be paid via the office at which you made your booking at least 6 weeks before the holiday departure date.  This date will be clearly stated on your Booking Confirmation. Any booking received after the balance due date will require payment in full at the time of booking. If the balance is not paid by the due date we reserve the right to cancel the holiday and levy cancellation charges on the same scale as stated in the “If you cancel your holiday” section of this Charter. In such circumstances the decision to cancel will not be taken less than 14 days before departure thereby limiting charges to a maximum of 60% of the total holiday value. Any Travel Agent requesting payment of the balance earlier than the balance due date shown on your Booking Confirmation will hold that money as your agent until such time as payment is deemed due per the contract. 

IF YOU CANCEL YOUR HOLIDAY
You or any member of your party may cancel your holiday at any time provided that the information is conveyed in writing to the Company by the party signing the Booking Form. Any such cancellation will incur cancellation charges on the following scale. 

Alternatively you have the right to transfer the booking to another person provided that they satisfy all the conditions applicable to the package and that you give the Company at least seven days notice of your intention to do so. Both you and the person to whom you transfer the booking will be responsible for payment of any outstanding monies and in addition there will be an administration fee of £25 for each person substituted. 

IF YOU CHANGE YOUR BOOKING
Minor changes prior to the balance due date such as additional requests, joining point amendments etc. necessitating the issue of a new Booking Confirmation will be allowed subject to the payment of £10 per person amendment fee. After the balance due date whilst we will attempt to accommodate minor changes on the same basis, no guarantee can be given. For major changes such as transfer to a different holiday or departure date after the balance due date we reserve the right to treat such changes as cancellations and levy the cancellation charges as set out in the “If you cancel your holiday” section of the contract. 

IF YOU WISH TO COMPLAIN
In the unlikely event that you or any member of your party have cause for complaint about any aspect of your holiday, it is essential that our driver/courier or representative is informed immediately and given the opportunity of resolving the problem. If this is not possible you must complete a “Holiday Report Form” available from your driver/courier or representative with full details of your complaint. You will be given a copy of this report and a reference number which should be quoted in any correspondence regarding the complaint which must be sent within 28 days of your return from holiday to the Public Relations Officer, Jeffs Coach Holidays, 53b Parsons Street, Banbury, Oxon,  OX16 5NB

The Company will attempt to settle any complaint amicably, if this is not possible then you may, if you wish, have the matter referred to arbitration under a special scheme which though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators.  The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £5000 per person or £25000 per booking, neither does it apply in respect of claims that are solely or mainly regarding physical injury or illness or the consequence of such injury and illness. 

CONDITIONS OF CARRIAGE
Air and sea carriers have their own conditions of carriage and when you travel with them as part of your holiday you will also have a contract with them based upon those conditions which may permit them to limit their liability to you under national law or international convention. Copies of these conditions are available from the Company upon request. 

GENERAL VISA, PASSPORT & HEALTH INFORMATION
You should ensure that you allow sufficient time (currently 8 weeks from posting corrected completed application form) to apply for a passport. 

a)      UK citizens travelling on holiday abroad must have a passport, valid for at least 6 months after the date of return, before they leave the UK.  At present, visas are not required by holders of British passports to any of the destination countries offered, except the USA (for details of visa requirement see page 6)

b)      Non EC citizens:  holders of non EC passports may well be subject to varying visa requirements for certain countries visited on our holidays, and they should check with their travel agent or with the appropriate embassies or consulates to ascertain any visa requirement and the likely time needed to obtain them.  We cannot accept responsibility for a customer who is in difficulties because they do not have the correct travel documents with them.  We strongly advise all customers to keep their passports securely on their person or locked in a hotel security safe throughout their holiday with us.

c)      EHIC CARDS:  Passengers travelling to the continent should carry an EHIC Card, which entitles you to free or reduced cost emergency state medical treatment in the EC.  To apply, either pick up an application pack from the Post Office, apply on line at www.dh.gov.uk, or telephone EHIC Applications on 0845 6062030.

d)      At present, there are no special health requirements, such as inoculations, for any of the European countries featured, for UK citizens.  As health recommendations vary from time to time you should seek medical advice prior to departure on a European or Worldwide holiday. 

TRAVEL DELAY
If you are delayed on a coach tour for more than 6 hours in any one day we will do our best to reduce your discomfort by providing you with appropriate refreshments and meals where that is possible.  Where you are delayed at the airport on either the outbound or inbound legs of the journey it is the responsibility of the airline to provide you with appropriate refreshments and meals.  Note that your insurance policy also covers you in some circumstances in the event of delay in air travel. 

LUGGAGE
We ask you to keep luggage down to one medium sized suitcase (a medium sized suitcase is approximately 36”x18”x10”, weighing no more than 44lbs (20kg) and a small holdall can also be taken on board the coach). We cannot accept responsibility for loss or damage to luggage unless it is established that is caused by our negligence. Should loss or damage occur you may be able to claim through the holiday insurance you have taken out. Any loss or damage must be reported to our driver immediately and you must notify us in writing within 7 days of completion of your holiday.